We reviewed the listing, the relevant Restricted product policy and prepared an appeal based on that data. In the root cause it was necessary to specify the specific ASIN and the link to the specific Restricted product policy. We explained the violation by the fact that the client had seen similar listings on Amazon and mistakenly believed that his product could be sold as well. We also pointed out that the policy had not been reviewed before adding the item.
A lot of emphasis was placed on the prevention part of the plan (necessary training for staff, daily checks of listings before and after adding them to Amazon).
One day after sending the appeal, the account was reinstated.
