The reason for account deactivation: Product inauthenticity concern

Reason for account suspension: Patent Infringement

Back in January 2022, the client received several complaints about patent infringement. The patent was for a knee prosthesis. In March 2022, Amazon deactivated the account because of these infringements.

The lawyers carefully reviewed the listings, the patent itself and concluded that the complaints were valid. We fully admitted fault in the Root causes of the POA and attributed it to the lack of a system to verify listings and the difficulty in verifying listings for patents. The client's team did not have sufficient knowledge to prevent patent infringement. In the preventive part, we detailed the new listing verification system, collaboration with attorneys specialized in this area, and a staff training plan (we provided several links to patent information materials).

Two days after sending the appeal, the account was reinstated.
Made on