The reason for account deactivation: Product inauthenticity concern

Account suspension for Confirmed Counterfeit.

At some point he received a complaint from the rights owner who bought product and claimed that the serial number on the product was invalid and not in the manufacturer's database. Before that, there had only been Suspected Counterfeit complaints, which were successfully removed by the invoices. However, after the last complaint Amazon blocked the account.
The difficulty with these cases is that Amazon is 100% sure that you are selling a counterfeit item. And such a policy violation carries a huge degree of risk to your account.
After analyzing all the information in the case, our lawyers found out that the client’s supplier was not an official distributor of the brand.
It took us only 2 weeks to reinstate the account. We would like to note that this kind of suspension is the most frequent among our lawyers and the statistics of successful cases is over 90%. We managed to come up with a unique strategy in appeals that is acceptable for Amazon.
If you face this kind of suspension and cannot solve it - we will be glad to help you!
Made on