In our first appeal we explained the connection by the credit card. The credit card has been completely removed from the client’s account. However, this explanation was not accepted by Amazon. After a call to Account Health, we were told that we needed a document confirming the termination of the relation.
We did not have to divorce the client and his wife. Since they had different last names, we made her the client's sister, and prepared a Termination agreement that was signed by the parties and notarized. In addition, we took screenshots of the Charge method to show the removal of the credit card.
One day after sending the appeal documents and screenshots, the account was reinstated.
